Cancellation and Refunds
We understand that circumstances may arise where you need to cancel your order. Please review our cancellation and refunds policy outlined below:
Cancellation:
- Cancellations are only accepted within 24 hours from the time of purchase.
- To cancel your order, please contact our customer support team on WhatsApp at +91 9470 127 505 with your order details.
- Cancellations requested after the 24-hour window will not be eligible for a refund.
Refunds:
- Refunds will only be provided if the cancellation request is made within 24 hours from the time of order.
- All refund requests are subject to approval by our administrative team.
- If your cancellation is approved, refunds will be issued to the same payment source used for the original purchase.
- Please allow 7 to 14 days for the refunded amount to be processed and reflected in your account.
For any further inquiries or assistance, feel free to reach out to our customer support team. We strive to provide you with the best possible service and assistance. Thank you for choosing My Dermo Store.
Returns and Exchange Policy:
We are committed to providing high-quality products and excellent customer service. Due to the nature of our business, we have a strict policy regarding returns and exchanges:
- We do not accept returns or exchanges under any circumstances.
- All sales are final.
- We encourage customers to review product details and specifications carefully before making a purchase decision.
- In the unlikely event that you receive a defective or damaged product, please contact our customer support team immediately for assistance.
Our team will work diligently to address any issues and ensure your satisfaction with your purchase. Thank you for understanding our policy. If you have any questions or concerns, please don't hesitate to reach out to us.
Packaging Policy:
We prioritize the safe and secure delivery of your products. To ensure that your items arrive in pristine condition, we have implemented the following packaging policy:
- Each product is meticulously packaged with care and attention to detail.
- We use secure packaging materials to protect your items from spills, damage, and mishandling during shipping.
- Our packaging process includes measures to safeguard the entire parcel, not just individual products.
We understand the importance of protecting your purchases, and our packaging policy reflects our dedication to customer satisfaction. If you have any questions or concerns regarding packaging or packaging fees, please feel free to reach out to our customer support team for assistance.
Shipping Policy:
Please review our shipping policy for information regarding delivery times, tracking, and premium services:
- All products are shipped from India.
- Delivery times vary depending on the destination, distance, courier services, and customs clearances.
- Typically, delivery times range from 4 days to 8 days or more.
- Upon dispatching the parcel, courier tracking details will be provided to you immediately.
Please note that while we strive to deliver your order in a timely manner, shipping times may be affected by external factors beyond our control. We appreciate your patience and understanding.
If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team.
